Category Archives: operations

What’s a Scenario? The Word That Means Many Things, To Many People in Healthcare Simulation

Definition of 'scenario' showing its etymology and meaning related to scripts and instructions.

If you’ve worked in healthcare simulation for any length of time, you’ve probably used the word “scenario” countless times. “Let’s build a new scenario.” “We’re running the sepsis scenario this afternoon.” “That scenario went great!”

But have you ever stopped to think about how differently that same word means to each person involved? The word “scenario” is a perfect example of how language in simulation can unite us, or possibly confuse us,  depending on our perspective. Additionally those creating said “scenarios” need to be keenly aware of these implications.

In truth, “scenario” represents something unique to different members of the simulation ecosystem: learners, educators, technicians, and administrators. Understanding these different lenses can help strengthen teamwork, communication, and the overall impact of our simulation programs.

The Learner’s Scenario: The Clinical Experience

For learners, the scenario is the experience itself. It’s the unfolding clinical-like moment that challenges their knowledge, judgment, and communication skills in an effort to improve.

In the learner’s mind, the scenario “is” the simulation. It’s what they see, hear, and feel—the patient’s distress, the team dynamics, the need to make decisions under pressure. The learner rarely thinks about the planning that went into it; they simply step into a space that hopefully they were well oriented, feels real enough and is relevant to their goals.


For them, the scenario represents an opportunity: a chance to act, reflect, and learn in a safe environment. When done well, it becomes a memorable and emotionally resonant learning event that bridges the gap between classroom knowledge and clinical performance along with providing a stimulus for self-improvement.

The Educator’s Scenario: The Blueprint for Learning

For the educator or faculty member, the scenario is not just an experience—it’s a design.

To the educator, the scenario is the blueprint for what the learner will encounter. It contains the story arc, learning objectives, key events, and expected actions. It guides how pre-learning will be incorporated or reinforced to prepare the learner, how the simulation unfolds, and how the debriefing reinforces the lessons afterward as well as how assessment strategies and tools are incorporated into the learning encounter.

A well-constructed scenario is both an art and a science. It is an instrument that balances operations with realism and  educational intent. It requires alignment between objectives, assessment, and debriefing. The educator’s scenario document might include everything from patient history and vital sign trends to faculty prompts, checklists, and suggested debriefing strategies and topics.

In this view, the scenario becomes a curricular instrument, a tool that translates educational goals into lived experience.

The Simulation Operations Team’s Scenario: The Technical Playbook

For the simulation operations specialist or technician, the scenario is a technical plan, a script for how to bring the educator’s vision to life.

This version of the scenario includes the logistics that make the experience possible, for example:
– Scheduling and room reservations
– Equipment and supply lists
– Simulator programming and physiological responses
– Audio-visual configurations
– Staffing assignments and role descriptions

For the operations team, precision is everything. A single oversight—an unplugged cable, a missing monitor, or a mistimed vital sign change, can derail the encounter and disrupt the learning flow along with the concentration of the learners and faculty alike.

Their scenario isn’t about learning objectives; it’s about execution. It ensures that the right tools, people, environments, and technology align perfectly at the right moment to make the educational magic happen. In many ways, their scenario is the stage directions that make the play run seamlessly. Or to borrow a piece from a previous blog post of mine, it is the music that plays to allow the learners to dance and be evaluated.

The Administrator’s Scenario: The Unit of Measurement

To program administrators and simulation center leaders, the word “scenario” carries yet another meaning.

From this vantage point, the scenario represents a unit of activity. Think of it as a quantifiable event tied to scheduling, staffing, and financial data. It’s a building block for understanding center utilization, cost recovery, and return on investment.

An administrator may see a scenario not only as an educational event but also as a data record in a management system: duration, participants, faculty hours, resource use, and consumables. From these data points come critical insights such as how much it costs to deliver a course, how often equipment is used, and where efficiencies or resource gaps exist.

This administrative view ensures that simulation programs remain sustainable, scalable, and aligned with institutional goals.

One Word, Many Worlds

The fascinating thing about the word “scenario” is that all these definitions are correct, utilized every day in the simulation world and essential. Each reflects a different dimension of the same phenomenon.

For the learner, it’s an experience.
For the educator, it’s a design.
For the technician, it’s an operation.
For the administrator, it’s a metric.

Together, these perspectives form the ecosystem that allows simulation to thrive. The most successful programs are those where these views overlap and inform one another—where educators appreciate the operational complexity, technicians understand the learning goals, and administrators recognize the educational and patient-safety impact that justify the resources.

When those perspectives align, the word “scenario” transforms from a simple script or event into a powerful tool for advancing healthcare education and safety.

Director’s Reflection

In my years of working with simulation programs around the world, I’ve learned that the strength of a simulation scenario isn’t found in just the documents or the technology’s, but it also in the shared understanding among the people who create, deliver, and learn from it.

A scenario is a bridge connecting intent to experience, vision to execution, and learning to improvement. Whether you’re writing one, running one, or analyzing its data, remember that every scenario represents a small but meaningful step toward better healthcare.

Until Next Time,

Happy Simulating!

Leave a comment

Filed under Curriculum, debriefing, design, operations, scenario design, simulation

Simulation Program Leaders – Pay Attention to the Right Customer!

In the dynamic world of healthcare education, simulation centers stand as innovative beacons of learning, offering practical, immersive experiences that prepare learners for the complexities of real-world medical scenarios. However, the effectiveness of these centers hinges not just on state-of-the-art equipment or meticulously designed scenarios but also on a deep understanding of who the true customers of these centers are. Contrary to initial impressions, the most pivotal customers are not the learners themselves but the faculty teaching the programs. Recognizing and supporting this critical customer base is the cornerstone of creating impactful, simulation-based education programs.

Customer satisfaction survey form on clipboard with red pen

Before the haters start hating, please, at least, hear me out………..

At first glance, identifying the primary customers of healthcare simulation centers might seem straightforward—the learners or students who engage directly with the simulations. However, this perspective overlooks a crucial element of the educational ecosystem: the faculty. These dedicated educators are the linchpins of simulation-based learning, bridging theoretical knowledge with practical application. Their role transcends mere instruction; they craft the educational experiences that shape future healthcare professionals.

When simulation centers prioritize faculty needs and integrate their expertise into the development and execution of simulation programs, they unlock unprecedented levels of educational efficacy. The more the simulation program focuses on the needs and potential of the faculty, the better the resulting programs can be. Creating tools that can enhance the capabilities of the delivered simulation encounters, accompanying materials, as well attempting to reduce the administrative overhead incurred by the faculty will enhance the total potential outcomes of the center. Don’t we want our faculty to practice at the top of the license or capabilities? Doing administrative tasks that can be automated or delegated, will certainly contribute to that as a goal.

The most effective staffing model for simulation centers is inherently collaborative, leveraging a dual-expertise approach. This model marries the simulation center staff’s proficiency in simulation, education, curriculum development, and operations with the subject matter expertise of clinical professionals. By doing so, it creates fertile ground for the development of highly effective, simulation-based education programs. This arrangement / strategic positioning can exist whether the program directly employs its teaching faculty or not.

The simulation center’s staff is the learning environment’s operational backbone. They often bring specialized knowledge in simulation technology, educational theory, curriculum design, and day-to-day operations. Their expertise ensures that the center’s infrastructure, from technology to program scheduling, runs smoothly and effectively. This operational excellence sets the stage for high-quality educational experiences. Their collaboration with the clinical subject matter experts sets the stage for high-quality simulation encounters.

Subject matter experts, such as faculty with clinical experience and expertise, are the heart of the center’s educational offerings from a clinical-facing content perspective. They infuse simulation scenarios with real-world complexity, authenticity, and relevance. Their clinical insights ensure that simulations are technically accurate and deeply resonant with the practical realities of healthcare. This clinical expertise is critical in designing scenarios that challenge learners meaningfully, preparing them for the nuances of actual patient care. They can often provide insight through knowledge and experience of understanding what people struggle with on the front lines of patient care.

When simulation center staff and subject matter experts collaborate closely, the result is a synergistic blend of operational efficiency and clinical authenticity. This partnership enables the development of simulation-based education programs that are logistically sound and educationally rigorous. By aligning the technical, operational, and administrative capabilities of the simulation staff with the clinical acumen of faculty, simulation centers create a win-win combination that can provide high-quality programs most efficiently.

The premise is straightforward: when faculty are well-supported by the simulation program, they are better equipped to deliver exceptional educational experiences. This support manifests in various ways, from providing faculty with the latest simulation technology to involving them in curriculum development processes and creating tools and methods that remove accompanying administrative tasks. When faculty feel empowered and valued, their teaching becomes more effective, benefiting the learners.

Learners engage with more meaningful learning encounters, receive higher-quality feedback, and ultimately enjoy a richer, more productive learning experience. Thus, they benefit as well via a primary focus on the faculty.

Understanding that the actual customers of healthcare simulation centers are the faculty who teach the programs is not just an academic distinction—it’s a strategic insight that should be adopted by the simulation program that can significantly enhance the quality and impact of simulation-based education. Enhancing a collaborative staffing model that harnesses the strengths of simulation center staff and clinical subject matter experts can create powerful educational experiences that prepare learners to succeed and excel in the fast-paced, ever-evolving world of healthcare.

The goal is clear: to support faculty so that they and their learners thrive, fostering a future where healthcare professionals are as compassionate as they are competent.

And yes, I love learners, too!

2 Comments

Filed under operations, simulation, Uncategorized